Frequently Asked Questions
Concierge Medicine, or relationship-based medicine, is high functioning healthcare with a simple flat, affordable membership fee. No fee for service payments. No third party billing. Just an enduring and trusting relationship between you and your primary care provider.
Insurance won’t cover any part of our membership fee. Individuals who want to be part of our smaller, more personalized service will pay this fee directly out of pocket. Our pharmacy does accept insurance.
Health insurance coverage is, of course, your personal choice. We do encourage our patients to maintain other coverage for services that might be needed outside of our care, such as specialists and emergency room visits.
Absolutely! But just like private insurance, our fee is not reimbursable under Medicare and, because we’re required, we’ll ask you to sign an agreement. This ensures your understanding that we won’t submit any Medicare claims or receive any payments from Medicare for any of the primary care services we render. This is just an acknowledgement. Your Medicare coverage will remain the same for you as it has before.
Our doctor works with a group of reliable hospital physicians who can be entrusted with your admission and care. Our medical team will work closely with the hospital staff and specialists to continue quarterbacking your care during your stay, and after.
Your physician will still be available to you by phone any time he or she is away. We’ve also partnered with a trusted local primary care physician who can assist you with any emergencies that might arise in your doctor’s absence. As a patient, you’ll be notified in advance of your doctor’s unavailability and we’ll give you guidance on what steps you should take if your doctor is needed.
Yes! We have an optional program to purchase a bank of physician hours to be used for house calls. Sick visits, exams, even blood draws can take place right in the comfort of your home or office. Your doctor may also accompany you to outside appointments or consultations with specialists as necessary. That means your physician will actually be there with you to support you with any decisions regarding your care options.
We always recommend scheduling a tour and a meet and greet with our doctor to ensure it’s a good fit. There’s no commitment necessary. We want you to understand our program and all of the benefits that you’ll receive from our services.
Yes! There are many ways we can work with companies to help meet their unique business needs. We can customize our medical, nutrition, pharmacy and fitness offerings to meet the needs of your employees while helping your company meet its health savings goals.
Yes! We have no long-term contract. You can cancel at any time.
Fitness clients receive a key fob that grants you extended hour access to the facility.
You will have access to locker rooms where all the amenities are provided for you.
Fitness clients are given one free group exercise class. This is good for yoga, bootcamps, and weight classes.
Connected Health also has a primary care doctor, dietitian, physical therapy, personal training and a pharmacy. If you are interested in learning more, check out our services page!